/* Biblioteca de sistemas — estética de Fábrica (base clara, cards blancas, acento terracota). */
:root{--cream:#f6f4ef;--paper:#fff;--ink:#131313;--muted:#6b6760;--soft:#9a958c;--accent:#c1542e;--accent-strong:#a8431f;--accent-soft:#fbeee6;--border:#e9e4db;--border-strong:#d9d3c8;--green:#2f7a4f;--green-soft:#e6f3ea;--wa:#075e54;--wa-bg:#e5ddd5;--radius:14px;--radius-lg:20px;--shadow:0 1px 2px rgba(19,19,19,.04),0 8px 24px rgba(19,19,19,.06);--font-head:"Geist","Inter",system-ui,sans-serif;--font-body:"Inter",system-ui,sans-serif;--hand:"Caveat",cursive}
*{box-sizing:border-box}html{scroll-behavior:smooth;-webkit-text-size-adjust:100%}body{margin:0;background:var(--cream);color:var(--ink);font-family:var(--font-body);font-size:15px;line-height:1.55;-webkit-font-smoothing:antialiased}
h1,h2,h3,h4{font-family:var(--font-head);font-weight:600;letter-spacing:-.02em;margin:0;line-height:1.15}p{margin:0}a{color:inherit}button{font:inherit;cursor:pointer;color:inherit;background:none;border:0;padding:0}img,video{max-width:100%;display:block}[hidden]{display:none!important}
:focus-visible{outline:3px solid #b85530;outline-offset:3px}
.skip{position:fixed;top:-90px;left:16px;z-index:200;background:#131313;color:#fff;padding:12px 16px;border-radius:8px}.skip:focus{top:12px}
.hand{font-family:var(--hand);font-weight:600;color:var(--accent);font-size:1.15em;letter-spacing:0}

/* ── Layout ── */
.app{display:grid;grid-template-columns:276px minmax(0,1fr);min-height:100vh}
.side{position:sticky;top:0;height:100vh;overflow:auto;background:var(--paper);border-right:1px solid var(--border);padding:22px 18px 28px;display:flex;flex-direction:column;gap:22px}
.brand{display:flex;flex-direction:column;align-items:flex-start;gap:10px;padding:2px 6px;text-decoration:none}.brand img{height:18px;width:auto}.brand b{display:block;font-family:var(--font-head);font-size:.95rem;font-weight:600}.brand small{display:block;color:var(--muted);font-size:.72rem}
.search{position:relative}.search input{padding-right:40px}.search .clr{position:absolute;right:8px;top:50%;transform:translateY(-50%);width:26px;height:26px;border-radius:50%;display:grid;place-items:center;color:var(--muted);background:#f1ede6}.search .clr svg{width:13px;height:13px}.search .clr:hover{color:var(--accent)}.search input{width:100%;border:1px solid var(--border-strong);border-radius:10px;background:var(--paper);padding:11px 12px 11px 38px;font-size:.9rem;color:var(--ink)}.search input::placeholder{color:var(--soft)}.search svg{position:absolute;left:12px;top:50%;transform:translateY(-50%);width:16px;height:16px;color:var(--soft)}
.side h5{margin:0 6px 8px;font:600 .68rem/1 var(--font-body);letter-spacing:.14em;text-transform:uppercase;color:var(--soft)}
.nav{display:flex;flex-direction:column;gap:2px}.nav button{display:flex;align-items:center;gap:11px;width:100%;text-align:left;padding:10px 10px;border-radius:10px;font-size:.9rem;color:var(--ink);transition:background .15s}.nav button:hover{background:#faf7f2}.nav button[aria-pressed=true]{background:var(--accent-soft);color:var(--accent);font-weight:600}.nav svg{width:18px;height:18px;flex:none;color:var(--muted)}.nav button[aria-pressed=true] svg{color:var(--accent)}.nav .n{margin-left:auto;font-size:.7rem;color:var(--muted);background:#f1ede6;border-radius:999px;padding:2px 8px;font-weight:500}.nav button[aria-pressed=true] .n{background:#fff;color:var(--accent)}
.inds{display:flex;flex-wrap:wrap;gap:6px}.inds button{font-size:.74rem;padding:6px 10px;border-radius:999px;border:1px solid var(--border-strong);background:var(--paper);color:var(--muted);transition:all .15s}.inds button:hover{border-color:var(--accent);color:var(--accent)}.inds button[aria-pressed=true]{background:var(--ink);border-color:var(--ink);color:#fff}
.side footer{margin-top:auto;font-size:.72rem;color:var(--soft);padding:0 6px;line-height:1.5}

.main{min-width:0}
.topbar{position:sticky;top:0;z-index:20;display:flex;align-items:center;gap:14px;padding:12px 32px;background:rgba(246,244,239,.85);backdrop-filter:blur(10px);border-bottom:1px solid var(--border)}
.crumbs{display:flex;align-items:center;gap:8px;font-size:.82rem;color:var(--muted);min-width:0}.crumbs b{color:var(--ink);font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.crumbs svg{width:14px;height:14px;color:var(--soft);flex:none}
.topbar .right{margin-left:auto;display:flex;gap:8px;align-items:center}
.btn{display:inline-flex;align-items:center;gap:8px;min-height:38px;padding:8px 14px;border-radius:999px;border:1px solid var(--border-strong);background:var(--paper);font-size:.82rem;font-weight:500;text-decoration:none;transition:all .15s;white-space:nowrap}.btn:hover{border-color:var(--ink)}.btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn.primary:hover{background:var(--accent-strong)}.btn svg{width:15px;height:15px}
.wrap{padding:32px 32px 80px;max-width:1440px}

/* ── Cabecera ── */
.hero{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(0,1fr);gap:32px;align-items:end;margin-bottom:26px}
.pill{display:inline-flex;align-items:center;gap:6px;font-size:.68rem;font-weight:600;letter-spacing:.12em;text-transform:uppercase;color:var(--accent);background:var(--accent-soft);border-radius:999px;padding:6px 12px}
.hero h1{font-size:clamp(1.9rem,3vw,2.7rem);margin:14px 0 10px}.hero .lead{color:var(--muted);font-size:1rem;max-width:56ch}
.hero .stat{display:flex;gap:26px;justify-content:flex-end;flex-wrap:wrap}.hero .stat div{text-align:right}.hero .stat b{display:block;font-family:var(--font-head);font-size:1.7rem;letter-spacing:-.03em}.hero .stat span{font-size:.74rem;color:var(--muted)}
.chips{display:flex;gap:8px;flex-wrap:wrap;margin:0 0 22px}.chips button{font-size:.78rem;padding:7px 12px;border-radius:999px;border:1px solid var(--border-strong);background:var(--paper);color:var(--muted)}.chips button[aria-pressed=true]{background:var(--ink);border-color:var(--ink);color:#fff}.chips button:hover{border-color:var(--accent);color:var(--accent)}.chips button[aria-pressed=true]:hover{color:#fff}.chips button svg{width:13px;height:13px;vertical-align:-2px;margin-right:4px}
.howto{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin:0 0 22px}.howto div{display:flex;align-items:center;gap:12px;background:var(--paper);border:1px solid var(--border);border-radius:var(--radius);padding:12px 16px;font-size:.86rem;color:var(--ink)}.howto b{width:28px;height:28px;border-radius:50%;background:var(--accent);color:#fff;display:grid;place-items:center;font-family:var(--font-head);font-size:.85rem;flex:none}
.catdesc{display:flex;gap:14px;align-items:center;background:var(--paper);border:1px solid var(--border);border-radius:var(--radius);padding:14px 18px;margin-bottom:22px;color:var(--muted);font-size:.9rem}.catdesc svg{width:22px;height:22px;color:var(--accent);flex:none}.catdesc b{color:var(--ink);font-weight:600}

/* ── Grilla ── */
.grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(310px,1fr));gap:18px}
.card{display:flex;flex-direction:column;background:var(--paper);border:1px solid var(--border);border-radius:var(--radius-lg);overflow:hidden;text-align:left;transition:transform .18s,box-shadow .18s,border-color .18s;box-shadow:0 1px 2px rgba(19,19,19,.03)}.card:hover{transform:translateY(-2px);box-shadow:var(--shadow);border-color:var(--border-strong)}
.card .thumb{aspect-ratio:16/10;background:#efece6;overflow:hidden;position:relative}.card .thumb img{width:100%;height:100%;object-fit:cover;object-position:top}.card .thumb .k{position:absolute;left:12px;top:12px;font-size:.62rem;font-weight:600;letter-spacing:.1em;text-transform:uppercase;background:rgba(255,255,255,.92);border-radius:999px;padding:5px 10px;color:var(--ink)}.card .thumb .k.flow{background:rgba(19,19,19,.85);color:#fff}
.card .body{padding:16px 18px 18px;display:flex;flex-direction:column;gap:8px;flex:1}.card h3{font-size:1.02rem;line-height:1.3}.card .corto{color:var(--muted);font-size:.84rem;line-height:1.5}
.card .foot{margin-top:auto;padding-top:12px;border-top:1px solid var(--border);display:flex;align-items:center;gap:10px;font-size:.76rem;color:var(--muted)}.card .foot img{height:18px;width:auto;max-width:90px;object-fit:contain}.card .foot img.inv{filter:invert(1)}.card .foot .cl{font-weight:500;color:var(--ink)}.card .foot .cnt{margin-left:auto;white-space:nowrap}
.empty{background:var(--paper);border:1px dashed var(--border-strong);border-radius:var(--radius);padding:36px 32px;color:var(--muted);text-align:center;display:flex;flex-direction:column;gap:8px;align-items:center}.empty p:first-child{color:var(--ink);font-weight:500;font-size:1rem}.empty .btn{margin-top:8px}

/* ── Ficha ── */
.ficha{display:flex;flex-direction:column;gap:22px}
.back{display:inline-flex;align-items:center;gap:8px;font-size:.84rem;color:var(--muted);padding:4px 0}.back:hover{color:var(--accent)}.back svg{width:16px;height:16px}
.fhead{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(280px,.8fr);gap:28px;background:var(--paper);border:1px solid var(--border);border-radius:var(--radius-lg);padding:30px 32px}
.fhead .meta{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:12px}.fhead .num{font-family:var(--font-head);font-size:.8rem;color:var(--soft)}
.fhead h2{font-size:clamp(1.5rem,2.4vw,2.1rem);margin-bottom:14px}.fhead .resumen{color:var(--muted);font-size:.95rem;line-height:1.65}
.ab{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:20px}.ab div{border-radius:var(--radius);padding:16px 18px;font-size:.88rem;line-height:1.55}.ab .a{background:#f7f3ed;border:1px solid var(--border)}.ab .b{background:var(--green-soft);border:1px solid #cfe4d6}.ab span{display:block;font-size:.66rem;font-weight:600;letter-spacing:.12em;text-transform:uppercase;margin-bottom:6px;color:var(--muted)}.ab .b span{color:var(--green)}
.side-info{display:flex;flex-direction:column;gap:16px;border-left:1px solid var(--border);padding-left:26px}
.client{display:flex;align-items:center;gap:14px}.client .lg{width:64px;height:64px;border-radius:14px;background:#f7f3ed;border:1px solid var(--border);display:grid;place-items:center;overflow:hidden;flex:none}.client .lg img{max-width:48px;max-height:36px;object-fit:contain}.client .lg img.inv{filter:invert(1)}.client .lg img.sq{max-width:46px;max-height:46px}.client .lg span{font-family:var(--font-head);font-weight:600;color:var(--accent);font-size:1.3rem}.client b{display:block;font-weight:600;font-size:.95rem}.client small{display:block;color:var(--muted);font-size:.78rem}
.side-info h5{font:600 .66rem/1 var(--font-body);letter-spacing:.14em;text-transform:uppercase;color:var(--soft);margin:0 0 8px}
.tags{display:flex;flex-wrap:wrap;gap:6px}.tags button,.tags span{font-size:.74rem;padding:5px 10px;border-radius:999px;background:#f7f3ed;border:1px solid var(--border);color:var(--muted)}.tags button:hover{border-color:var(--accent);color:var(--accent)}
.medida{font-size:.86rem;line-height:1.55;color:var(--ink)}

/* Escenario */
.stage-wrap{background:var(--paper);border:1px solid var(--border);border-radius:var(--radius-lg);overflow:hidden}
.stage-head{display:flex;align-items:center;gap:12px;padding:14px 20px;border-bottom:1px solid var(--border)}.stage-head h3{font-size:1rem}.stage-head p{color:var(--muted);font-size:.82rem}.stage-head .right{margin-left:auto;display:flex;gap:8px}
.stage{background:#f1ede6;min-height:420px;display:grid;place-items:center;position:relative}
.stage .img{width:100%;max-height:720px;overflow:hidden;display:grid;place-items:start center;background:#f1ede6}.stage .img img{width:100%;max-height:720px;object-fit:contain;cursor:zoom-in}
.stage .vid{width:100%;background:#000;display:grid;place-items:center}.stage .vid video{max-height:720px;width:100%;object-fit:contain}.stage .vid.vertical video{width:auto;height:720px}
.stage .yt{width:100%;position:relative;aspect-ratio:16/9;background:#000}.stage .yt iframe{position:absolute;inset:0;width:100%;height:100%;border:0}.stage .yt button{position:absolute;inset:0;width:100%;display:grid;place-items:center;background:none}.stage .yt img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover;opacity:.9}.stage .yt .play{position:relative;width:76px;height:76px;border-radius:50%;background:var(--accent);display:grid;place-items:center;box-shadow:0 10px 30px rgba(0,0,0,.35)}.stage .yt .play svg{width:30px;height:30px;color:#fff;margin-left:4px}
.stage .flow{width:100%;position:relative}.stage .flow img{width:100%;cursor:zoom-in}.stage .flow .live{width:100%;min-height:560px}.stage .flow n8n-demo{--n8n-workflow-min-height:620px;display:block;width:100%}
.flow-bar{position:absolute;left:14px;bottom:14px;display:flex;gap:8px;z-index:2}.flow-bar .btn{background:rgba(255,255,255,.95)}
.stage .link{padding:48px;text-align:center;display:flex;flex-direction:column;gap:12px;align-items:center}.stage .link p{color:var(--muted);max-width:44ch}
.thumbs{display:flex;gap:10px;padding:14px 20px;overflow-x:auto;border-top:1px solid var(--border);scrollbar-width:thin}.thumbs button{flex:none;width:168px;text-align:left;border:1px solid var(--border);border-radius:12px;overflow:hidden;background:var(--paper);transition:border-color .15s}.thumbs button[aria-pressed=true]{border-color:var(--accent);box-shadow:0 0 0 2px var(--accent-soft)}.thumbs .t{height:84px;background:#efece6;display:grid;place-items:center;overflow:hidden;color:var(--muted)}.thumbs .t img{width:100%;height:100%;object-fit:cover;object-position:top}.thumbs .t svg{width:26px;height:26px}.thumbs .t .ico{color:var(--muted)}.thumbs .t .ico svg{width:26px;height:26px}.legend{margin:0;padding:12px 20px 16px;font-size:.76rem;color:var(--muted);line-height:1.55;border-top:1px solid var(--border)}.legend b{color:var(--ink);font-weight:600}
.thumbs b{display:block;font-size:.72rem;font-weight:500;padding:8px 10px;line-height:1.3;color:var(--ink)}.thumbs small{display:block;padding:0 10px 8px;font-size:.62rem;letter-spacing:.08em;text-transform:uppercase;color:var(--soft)}

/* Cómo se arma */
.section{background:var(--paper);border:1px solid var(--border);border-radius:var(--radius-lg);padding:24px 28px}
.section h3{font-size:1.05rem;margin-bottom:6px}.section .sub{color:var(--muted);font-size:.84rem;margin-bottom:18px}
.bloques{display:flex;flex-wrap:wrap;align-items:center;gap:8px}.bloques span{display:inline-flex;align-items:center;gap:8px;padding:10px 14px;border-radius:12px;background:#f7f3ed;border:1px solid var(--border);font-size:.86rem;font-weight:500}.bloques span i{width:8px;height:8px;border-radius:50%;background:var(--accent);flex:none}.bloques svg{width:18px;height:18px;color:var(--soft);flex:none}
.tri{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.tri .section{padding:22px 24px}.tri h4{font-size:.68rem;font-weight:600;letter-spacing:.14em;text-transform:uppercase;color:var(--soft);margin-bottom:12px}.tri ul{margin:0;padding:0;list-style:none;display:flex;flex-direction:column;gap:9px}.tri li{position:relative;padding-left:16px;font-size:.88rem;line-height:1.5}.tri li:before{content:'';position:absolute;left:0;top:.6em;width:6px;height:6px;border-radius:50%;background:var(--accent)}.tri p{font-size:.88rem;line-height:1.55}
.related h3{margin-bottom:14px}.related .grid{grid-template-columns:repeat(auto-fill,minmax(250px,1fr))}
.pager{display:flex;justify-content:space-between;gap:12px}.pager .btn{max-width:48%}.pager .btn span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

/* ── Chat (WhatsApp / Telegram) ── */
.chat-scene{width:100%;display:grid;grid-template-columns:minmax(0,1fr) 380px;gap:0;min-height:560px}
.chat-side{padding:34px 36px;display:flex;flex-direction:column;gap:14px;justify-content:center}.chat-side h4{font-size:1.15rem}.chat-side p{color:var(--muted);font-size:.9rem;line-height:1.6}.chat-side .ctrl{display:flex;gap:8px;margin-top:6px}.chat-side .note{font-size:.72rem;color:var(--soft);letter-spacing:.06em;text-transform:uppercase}.detras{margin-top:10px;background:var(--paper);border:1px solid var(--border);border-radius:14px;padding:16px 18px}.detras h5{font:600 .66rem/1 var(--font-body);letter-spacing:.14em;text-transform:uppercase;color:var(--soft);margin:0 0 10px}.detras ol{margin:0;padding-left:0;list-style:none;display:flex;flex-direction:column;gap:6px;counter-reset:d}.detras li{font-size:.82rem;color:var(--ink);display:flex;gap:10px;align-items:baseline}.detras li:before{counter-increment:d;content:counter(d);font-size:.66rem;font-weight:600;color:var(--accent);background:var(--accent-soft);border-radius:50%;width:18px;height:18px;display:inline-grid;place-items:center;flex:none;line-height:1}
.phone{margin:24px 28px 24px 0;background:#0b141a;border-radius:30px;padding:10px;box-shadow:0 20px 50px rgba(0,0,0,.25);align-self:center;width:352px;justify-self:end}
.phone .scr{background:var(--wa-bg);border-radius:22px;overflow:hidden;display:flex;flex-direction:column;height:560px}
.phone .hd{background:var(--wa);color:#fff;padding:12px 14px;display:flex;align-items:center;gap:10px}.phone .hd .av{width:34px;height:34px;border-radius:50%;background:#128c7e;display:grid;place-items:center;font-weight:600;font-size:.85rem}.phone .hd b{display:block;font-size:.86rem;font-weight:600}.phone .hd small{display:block;font-size:.68rem;opacity:.85}
.phone.tg .scr{background:#0e1621}.phone.tg .hd{background:#17212b}.phone.tg .hd .av{background:#c1542e}
.phone .msgs{flex:1;overflow:auto;padding:14px 12px;display:flex;flex-direction:column;gap:8px;scroll-behavior:smooth}
.m{max-width:86%;padding:8px 11px;border-radius:12px;font-size:.8rem;line-height:1.45;box-shadow:0 1px 1px rgba(0,0,0,.08);animation:pop .22s ease-out;position:relative}.m.cliente{align-self:flex-end;background:#dcf8c6;border-bottom-right-radius:3px}.m.agente{align-self:flex-start;background:#fff;border-bottom-left-radius:3px}.m.sistema{align-self:center;background:#fff3cd;color:#6b5a1e;font-size:.68rem;border-radius:8px;box-shadow:none;max-width:92%;text-align:center}.m .ts{display:block;text-align:right;font-size:.6rem;color:#7f8a90;margin-top:3px}
.phone.tg .m.cliente{background:#2b5278;color:#fff}.phone.tg .m.agente{background:#182533;color:#fff}.phone.tg .m.sistema{background:#1f2b38;color:#9fb0c0}.phone.tg .m .ts{color:#7d8b99}
.m.audio{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.m.audio .alt{flex-basis:100%;font-size:.7rem;color:#5f6b71;font-style:italic;margin-top:2px}.phone.tg .m.audio .alt{color:#9fb0c0}.m.audio .wave{display:flex;gap:2px;align-items:center;height:18px}.m.audio .wave i{width:3px;background:#3b5f2a;border-radius:2px;height:calc(var(--h)*1px)}.phone.tg .m.audio .wave i{background:#8ec1ff}
.typing{align-self:flex-start;background:#fff;border-radius:12px;padding:10px 12px;display:flex;gap:4px}.typing i{width:6px;height:6px;border-radius:50%;background:#9aa4aa;animation:blink 1.1s infinite}.typing i:nth-child(2){animation-delay:.2s}.typing i:nth-child(3){animation-delay:.4s}.phone.tg .typing{background:#182533}
.phone .in{background:#f0f0f0;padding:8px 10px;display:flex;gap:8px;align-items:center}.phone .in span{flex:1;background:#fff;border-radius:999px;padding:8px 12px;font-size:.75rem;color:#9aa4aa}.phone .in i{width:32px;height:32px;border-radius:50%;background:var(--wa);display:grid;place-items:center}.phone .in i svg{width:15px;height:15px;color:#fff}.phone.tg .in{background:#17212b}.phone.tg .in span{background:#242f3d;color:#7d8b99}.phone.tg .in i{background:#5288c1}
@keyframes pop{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}@keyframes blink{0%,80%,100%{opacity:.3}40%{opacity:1}}

/* ── Panel (maqueta con pestañas) ── */
.panel{width:100%;padding:26px 28px;display:flex;flex-direction:column;gap:16px}
.panel .ptitle{display:flex;align-items:center;gap:10px}.panel .ptitle h4{font-size:1rem}.panel .ptitle small{font-size:.66rem;letter-spacing:.1em;text-transform:uppercase;color:var(--soft);background:#fff;border:1px solid var(--border);border-radius:999px;padding:4px 9px}
.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.kpi{background:var(--paper);border:1px solid var(--border);border-radius:12px;padding:14px 16px}.kpi small{display:block;font-size:.66rem;letter-spacing:.1em;text-transform:uppercase;color:var(--soft);margin-bottom:6px}.kpi b{font-family:var(--font-head);font-size:1.4rem;letter-spacing:-.02em}.kpi.alerta b{color:var(--accent)}
.ptabs{display:flex;gap:6px;background:var(--paper);border:1px solid var(--border);border-radius:12px;padding:5px;width:max-content;max-width:100%;overflow:auto}.ptabs button{padding:7px 13px;border-radius:9px;font-size:.8rem;color:var(--muted)}.ptabs button[aria-pressed=true]{background:var(--accent);color:#fff;font-weight:500}
.ptable{background:var(--paper);border:1px solid var(--border);border-radius:12px;overflow:auto}.ptable table{width:100%;border-collapse:collapse;font-size:.82rem}.ptable th{text-align:left;font-weight:500;color:var(--soft);font-size:.7rem;letter-spacing:.06em;text-transform:uppercase;padding:11px 14px;border-bottom:1px solid var(--border);background:#faf8f4}.ptable td{padding:11px 14px;border-bottom:1px solid var(--border)}.ptable tr:last-child td{border-bottom:0}.ptable td:first-child{font-weight:500}
.ptable td .st{display:inline-block;padding:3px 9px;border-radius:999px;font-size:.7rem;background:#f1ede6}.ptable td .st.ok{background:var(--green-soft);color:var(--green)}.ptable td .st.warn{background:#fff3cd;color:#7a5b00}.ptable td .st.acc{background:var(--accent-soft);color:var(--accent)}
.ptable td[contenteditable]{outline:1px dashed transparent;border-radius:6px;transition:outline-color .15s}.ptable td[contenteditable]:hover,.ptable td[contenteditable]:focus{outline-color:var(--accent);background:#fff8f3}
.panel .pnote{font-size:.74rem;color:var(--soft)}

/* ── Voz ── */
.voz{width:100%;display:grid;grid-template-columns:minmax(0,1fr) 420px;min-height:520px}
.call{margin:26px 28px 26px 0;background:#131313;color:#fff;border-radius:24px;padding:22px;display:flex;flex-direction:column;gap:16px;align-self:center;justify-self:end;width:min(392px,100%)}
.call .who{display:flex;align-items:center;gap:12px}.call .who .av{width:44px;height:44px;border-radius:50%;background:var(--accent);display:grid;place-items:center;font-weight:600}.call .who b{display:block;font-size:.9rem}.call .who small{display:block;color:#9a9a9a;font-size:.72rem}.call .who .tm{margin-left:auto;font-variant-numeric:tabular-nums;color:#9a9a9a;font-size:.8rem}
.wave{display:flex;align-items:center;justify-content:center;gap:3px;height:54px}.wave i{width:4px;border-radius:2px;background:#4a4a4a;height:8px;transition:height .18s}.wave.on i{background:#ec9f7d;animation:wv .9s ease-in-out infinite}.wave.on i:nth-child(odd){animation-delay:.15s}.wave.on i:nth-child(3n){animation-delay:.3s}.wave.cli.on i{background:#8be28b}
@keyframes wv{0%,100%{height:8px}50%{height:calc(var(--h)*1px)}}
.turns{display:flex;flex-direction:column;gap:8px;max-height:270px;overflow:auto;scroll-behavior:smooth}.turn{font-size:.8rem;line-height:1.45;padding:8px 11px;border-radius:12px;background:#1f1f1f;animation:pop .22s ease-out}.turn.cliente{background:#243523;align-self:flex-end;max-width:88%}.turn.agente{align-self:flex-start;max-width:88%}.turn.sistema{background:transparent;color:#9a9a9a;font-size:.68rem;text-align:center;align-self:center}.turn small{display:block;font-size:.62rem;letter-spacing:.08em;text-transform:uppercase;color:#9a9a9a;margin-bottom:3px}
.call .btns{display:flex;justify-content:center;gap:16px}.call .btns i{width:46px;height:46px;border-radius:50%;background:#2a2a2a;display:grid;place-items:center}.call .btns i.end{background:#d33}.call .btns svg{width:20px;height:20px;color:#fff}

/* ── Pasos (boceto) ── */
.pasos{width:100%;padding:26px 28px;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}
.paso{background:var(--paper);border:1px solid var(--border);border-radius:14px;padding:16px;display:flex;flex-direction:column;gap:10px}.paso .vis{height:130px;border-radius:10px;background:#f7f3ed;display:grid;place-items:center;overflow:hidden}.paso .vis svg{width:100%;height:100%}.paso small{font-size:.66rem;letter-spacing:.1em;text-transform:uppercase;color:var(--soft)}.paso b{font-size:.9rem}.paso p{font-size:.8rem;color:var(--muted);line-height:1.5}

/* ── Lightbox ── */
dialog.lb{border:0;padding:0;background:transparent;max-width:min(96vw,1600px);width:auto}dialog.lb::backdrop{background:rgba(19,19,19,.82);backdrop-filter:blur(4px)}dialog.lb img{max-width:96vw;max-height:88vh;border-radius:12px;background:#fff}dialog.lb .cap{color:#fff;text-align:center;font-size:.85rem;margin-top:10px}dialog.lb .x{position:fixed;top:16px;right:18px;color:#fff;font-size:1.6rem;line-height:1;background:rgba(0,0,0,.4);border-radius:50%;width:40px;height:40px}

/* ── Toast ── */
.toast{position:fixed;bottom:22px;left:50%;transform:translateX(-50%);background:var(--ink);color:#fff;padding:10px 16px;border-radius:999px;font-size:.82rem;z-index:100;box-shadow:var(--shadow)}

/* ── Responsive ── */
@media(max-width:1180px){.fhead{grid-template-columns:1fr}.side-info{border-left:0;padding-left:0;border-top:1px solid var(--border);padding-top:20px}.tri{grid-template-columns:1fr}.chat-scene,.voz{grid-template-columns:minmax(0,1fr)}.phone,.call{justify-self:center;margin:0 0 24px}.chat-side{padding:26px 28px 10px}.pasos{grid-template-columns:repeat(2,1fr)}.kpis{grid-template-columns:repeat(2,1fr)}}
@media(max-width:960px){.howto{grid-template-columns:1fr}.app{grid-template-columns:1fr}.side{position:static;height:auto;border-right:0;border-bottom:1px solid var(--border);padding:16px}.side .search{order:1}.nav{flex-direction:row;overflow-x:auto;gap:6px;padding-bottom:4px}.nav button{white-space:nowrap;padding:8px 12px;border:1px solid var(--border-strong)}.nav .n{margin-left:4px}.side h5{display:none}.inds{display:none}.side footer{display:none}.topbar{padding:10px 16px}.wrap{padding:20px 16px 60px}.hero{grid-template-columns:1fr;gap:12px}.hero .stat{justify-content:flex-start}.hero .stat div{text-align:left}.fhead{padding:22px 20px}.section{padding:20px 18px}.stage{min-height:300px}.phone{width:min(352px,100%)}.pasos{grid-template-columns:1fr}.kpis{grid-template-columns:1fr 1fr}.pager{flex-direction:column}.pager .btn{max-width:100%}}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{animation-duration:.01ms!important;transition:none!important}html{scroll-behavior:auto}}
@media print{.side,.topbar,.thumbs,.flow-bar,.pager,.back{display:none!important}.app{grid-template-columns:1fr}.wrap{padding:0}}